Staying Steady in Difficult Interactions 5 Sections29 Lessons52 Weeks
Curriculum
- 5 Sections
- 29 Lessons
- 52 Weeks
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- Introduction0 ItemsDifficult interactions will always exist, but they do not have to destabilise you. When you set boundaries, maintain safety, and prioritise recovery, you protect your professionalism and your wellbeing. Staying steady is not about perfection; it is about practice. Each interaction is an opportunity to refine your skills, deepen your awareness, and strengthen your ability to respond wisely.
- Section 1: Understanding Difficult Interactions7 ItemsWhy people behave the way they do when emotions run high.
- Section 2: Staying Grounded Before & During the Conversation8 ItemsEmotional regulation, presence, and deep listening.
- Section 3: The Inner Landscape - Triggers, Shadow Behaviour & The S.T.A.N.D. Method7 ItemsHow to override automatic reactions and choose your best self.
- Section 4: Boundaries, Safety & Post‑Conversation Recovery7 ItemsProfessional limits, de‑escalation, and wellbeing.
- 5.1Why boundaries matter in difficult interactions
- 5.2Setting limits when behaviour becomes rude or aggressive
- 5.3When to pause, reschedule, or end the conversation
- 5.4Communication restrictions
- 5.5Recovering after a difficult interaction
- 5.6Wellbeing strategies that sustain emotional balance
- 5.7Reflective Activity
The five types of “unreasonable conduct”
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